Terms of delivery

Delivery will normally be made within 5 - 7 working days after your order is accepted and in any event within 30 days of your order being accepted (This does not include Bank Holidays in Germany and the UK). Please note for spare parts orders please allow 10 working days for delivery

The Playmobil Online Shop ships all packages via UPS and Royal Mail. Orders will be delivered Monday to Friday, excluding Bank Holidays. Unfortunately we are not able to offer an express shipment at this time.

Our UK Shipping Costs are as follows:

Order Value £ 0.00 - £ 30.00 = £2.95
Order Value £ 30.01+ = Free of Charge

Orders for delivery to the Channel Islands can be placed on the website and the delivery charge will be £15.00.

Orders for delivery to the Republic of Ireland cannot be placed on the website: Please contact the Customer Service Department on 01268 490 184 for shipping costs, and to place your order.