• A range of Direct Service products available to order by telephone
  • Parts replacement service, in the unlikely event that you should lose or break any part of your toy
  • Order queries and returns should you need to check the status of your order or would like to return an unwanted item
  • Technical support
  • Replacement Instruction Manuals
  • Product expertise across products past and present
  • General enquiries if you require further information about our range or services
  • Catalogue ordering
  • Help with finding local Stores/Stockists
  • Registration for the Birthday Club

For help with any of the above, please phone our Customer Service department on:

01268 490184

Open Monday to Friday 9am to 5pm
excluding Bank Holidays

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If you would like to receive regular sale updates and details of competitions, new products and promotions, please e-mail us at Service_UK@Playmobil.de or alternatively contact the Customer Service Department on 01268 490184.

When getting in contact, please include your full name, postal address, e-mail address and confirmation that you would like to be added to the mailing list.

Playmobil (UK) Ltd., 6 Argent Court, Sylvan Way,
Southfields Business Park, Basildon, Essex, SS15 6TH