Help

  • Searching for something in the PLAYMOBIL® Online Shop
  • Shopping Cart

    Using your Shopping Cart

    When you have decided to purchase an item, simply click “Add to Cart” on the product page and the item will be added to your order.

    The number of products and their price will be displayed beside the shopping cart symbol at the top. If you move your mouse over the shopping cart symbol, you will receive further information about the selected products.

    On the Shopping Cart screen, you can change the quantity of the selected products. Simply enter the desired quantity in the allocated field, or change the quantity by clicking on the symbols “+” or “-“.

    You can also remove the products you have selected from your cart by clicking the “x” button next to the respective product.

    When you have reviewed the contents of your shopping cart and are satisfied with your selections, and have agreed to the Terms and Conditions of our store, you may purchase the items by clicking the "Checkout" button. Please follow the further steps of the order process (see also “Ordering”).


  • Registration at the PLAYMOBIL® Online Shop

    Registration at the PLAYMOBIL® Online Shop

    If you already have a customer account at the PLAYMOBIL Online Shop, click on “Login” and enter your email address/user name and your password.

    Would you like to create a new account? There are two ways how you can register with us:

    Click on “Register”, fill in the fields for your name and login data and choose a password. Repeat the password in the next line and click on “Submit”.

    You can also create a new account during the ordering process. First, choose the desired products in the online shop. The Shopping Cart then offers you the option “Create An Account”.

    Please note: The fields marked with a blue asterix are mandatory, and have to be completed for registering and ordering!

    Forgot your password?

    Never mind! Simply click on “Forgot Password?” in the Login section and enter your email address. We will then send a link to you by email so you can reset your password.


  • Ordering

    How to order

    When does my order become effective?

    When you have selected a product you wish to order, simply click “Add to Cart” on the product page and the product will be added. Continue like this until you have added all products you would like to buy. When you have reviewed the contents of your shopping cart and are satisfied with your selections, and have agreed to the Terms and Conditions of our store, you may purchase the items by clicking the "Checkout" button.

    During the next steps, you will be asked to select your delivery address. You can then choose your billing address (if different from your delivery address) your payment method, or redeem a Gift Certificate. You will then be shown an overview, giving you the possibility to check your order again. If you would like to change or correct something, you can go back to the steps before and change your details.

    By clicking the button “Submit Order”, you confirm that you want to purchase the products listed in your order.

    Your order details

    Your order details will be saved. Like your customer information and our Terms and Conditions, they can be accessed or printed at any time. Just log in to our Online Shop again. You can also check the status of your order in your customer account.


  • Payment

    Payment

    In the PLAYMOBIL® Online Shop you can pay by credit/debit card or PayPal. Please note that the billing address used must be the address of where the payment card is registered .

    You may also redeem a Gift Certificate to cover your invoice.

    Gift Certificates

    Have you been given a gift certificate and would like to redeem it with your next order? Just enter the code shown on your gift certificate during the checkout process (step 2 “Billing”) and click “Apply” to redeem your gift certificate.

    If you haven’t used up the whole amount on your gift certificate you can view the remaining value in your customer account under “Gift Certificates” at any time. You may then re-enter the code with your next order to redeem the remaining value.


  • Confirming

    Confirming your order

    When you have placed an order at the PLAYMOBIL® Online Shop, you will receive an order confirmation by e-mail. You can view the status of your order at any time in your customer account. Just click on “Orders” and choose the order that you would like to receive more information about.

    If you have questions about your order and would like to contact our customer service department, please call 01268 490184 or email service_uk@playmobil.de


  • Terms of delivery

    Terms of delivery

    Delivery will normally be made within 5 - 7 working days after your order is accepted and in any event within 30 days of your order being accepted (This does not include Bank Holidays in Germany and the UK). Please note spare parts orders may take up to 10 working days for delivery.

    Parcels are shipped via UPS, please note that if you have a small order (less than 1kg) it may be despatched by Royal Mail. Orders will be delivered Monday to Friday, excluding Bank Holidays. Unfortunately we are not able to offer an express shipment at this time.

    Our UK Shipping Costs are as follows:

    Order Value £ 0.00 - £ 30.00 = £2.95
    Order Value £ 30.01+ = Free of Charge

    Orders for delivery to the Channel Islands can be placed on the website and the delivery charge will be £15.00.

    Orders for delivery to the Republic of Ireland cannot be placed on the website: Please contact the Customer Service Department on 01268 490 184 for shipping costs, and to place your order.


  • Security

    Security

    To make sure your personal data and computer are safe at all times while surfing on the Internet, we recommend using the most current version of your browser.

    Encryption

    The SSL encryption has become a standard on the Internet. It is based on the encryption of data communication between your Internet browser and our server, to avoid security issues from third parties.

    The order process in the Playmobil® Online Shop uses SSL to secure your personal data (e.g. your address or your credit card number) against third parties. The encryption is activated in the order process from Step 2 – “Billing”.


  • Returns, Refunds, and Replacements

    Returns, Refunds, and Replacements

    Cancellation of Order

    You may cancel your order with us at any time up to the end of the seventh working day from the date you receive the ordered goods. You do not need to give us any reason for cancelling your order nor will you have to pay any penalty.

    To cancel your order you must notify us in writing either by post at the address below or by email to service_uk@playmobil.de

    If you have received the goods before you cancel your contract then you must send the goods back to us at our address detailed below at your own cost and risk. If you cancel your contract and we have already processed the goods for delivery, you should return the items, unpacked to our Customer Service Department at the address below.

    Once you have notified us that you are cancelling your order, any sum debited to us from your Credit/Debit card will be re-credited to your account as soon as possible and in any event within 30 days of your order PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.

    Cancellation of Order

    Should you wish to return any goods, you may do so at any time within seven working days of the purchase date PROVIDED, they are returned to us in the same condition (including the original packaging) as they were when sold. If you do not have proof of purchase then, providing the goods are in the same condition (including the original packaging) as when sold we may, at our sole discretion, exchange the goods for other goods to the same value, or issue you a credit note.

    Faulty Items

    If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 10 working days of the delivery of the goods in question.

    If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 40 days of the date on which you ordered the goods.

    If you notify a problem to us, our only obligation will be, at your option: (a) to make good any shortage or non-delivery; (b) to replace or repair any goods that are damaged or defective; or (c) to refund the amount paid for the goods in question in whatever way we choose.

    This is not intended to limit any rights you might have as a consumer under applicable consumer protection laws or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

    Please see our Terms and Conditions for full details of our cancellation, refund and return policy.

    All goods should be returned to the following address:

    Playmobil UK Ltd
    Customer Service Department
    6 Argent Court
    Southfields Business Park
    Basildon
    ESSEX
    SS15 6TH


  • legal information

    Legal information

    Copyright

    Copyright 2013 Geobra Brandstätter Stiftung & Co. KG, Zirndorf, Germany

    All rights reserved. All texts, images, diagrams, sound, animation and video files as well as their arrangement are subject to copyright law and all other laws pertaining to the protection of intellectual property. The contents of this website must not be copied, changed, distributed or otherwise be made available to third parties either for trade purposes or for distribution. Usage of our materials on other websites is equally forbidden.

    You may download the contents of this website solely for your personal, non-commercial, private use, in accordance with our Internet Guidelines and provided that you regard all copyright, brand and other protective laws, especially by not deleting the respective information or making it otherwise inaccessible or illegible. All changes or the use of the contents of our website for any other purpose is a violation of our rights and is expressly forbidden.

    Trademarks

    If not otherwise indicated, all trademarks mentioned on the PLAYMOBIL® website are brands protected by law of geobra Brandstätter Stiftung & Co.KG. This especially pertains to the brands PLAYMOBIL®, PLAYMOBIL® 1.2.3, PLAYMOBIL® RC Train and PLAYMOBIL® Funpark. These brands are protected nationally and internationally and must neither be reproduced nor copied, changed or used in any other way without the express prior permission of geobra Brandstätter Stiftung & Co.KG.

    Guarantee

    Our website has been created with the greatest possible care. Even if we assume that the information provided by us is correct it may contain mistakes or inaccuracies. Therefore, we provide this information without any assurances or guarantees of any kind, either express or tacit. Also excluded are any tacit guarantees concerning the trading capabilities, suitability for certain purposes or the non-violation of laws and patents. We exclude any liability for damages resulting from the perusal of this website directly or indirectly unless they were intentional or due to negligence on our part. We especially issue no guarantee that our website, its contents and/or the server on which it is located is not contaminated by viruses. Additionally, we point out that we do not supervise other websites containing a link to our website and cannot be held responsible for their contents.

    Licence rights

    PLAYMOBIL® wants to present itself to you with an innovative and informative Internet programme. Therefore, we hope that you enjoy your visit to our website. The intellectual property contained in it, such as patents, brand names and proprietary rights are protected and this website does not convey a license for using the intellectual property of PLAYMOBIL® or any third parties.

    Your opinion

    We would like to know your opinion on our products and our website. However, we want to point out that we do not regard any messages received from you as confidential. Furthermore, we have the right to use your information in any way we see fit and without any obligations whatsoever toward you. The information we receive becomes the property of PLAYMOBIL® on receipt and we have the right to use all ideas, concepts, know-how or technical information including the development, production and distribution of products without any obligation for financial compensation toward you.

    Internet-guidelines for non-commercial web sites


  • Privacy Policy

    Playmobil UK Ltd takes the confidentiality of personal data seriously and is committed to ensuring that your privacy is protected in accordance with the Data Protection Act 1998 and the Web Trader Code. This privacy policy explains how we use the information we collect about you, how you can instruct us if you prefer to limit the use of that information and procedures that we have in place to safeguard your privacy. This privacy policy applies to this website only and not to any third party websites that you may access via this website.

    1. The information we collect and how we use it
      1. When you register with us we need to know your name, billing address, email address and telephone number. We also need to know your login name, password and security question answer.
      2. We gather this information to allow us to process your registration. The relevant information is then used by us, our agents and sub-contractors to process any orders you may make and for the distribution of newsletters, catalogues and the delivery of the goods.
      3. We may ask you to provide us with optional information about the number of children you have and each child's name and age. This information will NEVER be made available to any third party organisation.
      4. We may also use technology to anonymously track and monitor website usage in order to help us develop the website and our services and may provide this information to third parties. This information will not include information that can be used to identify any individual.
      5. From time to time we may provide your information to our customer service agencies for research and analysis purposes, so that we can monitor and improve the services we provide. We, or our agents and subcontractors may contact you by post or e-mail, to ask you for your feedback and comments on our services.
    2. Our use of cookies and other information gathering technologies
      1. Cookies are small files held on your computer, which only our website can read whilst you are browsing. Cookies allow us to monitor who has seen which pages on our website and determine the most popular areas on our website. Our website requires the use of Cookies and JavaScript (Active Script) code to store your order(s) and enhance your shopping experience by making our website more user friendly.
      2. If you do not want your computer to accept cookies, you can usually do so by adjusting your web browser. If you do this, you will still be able to browse our website (but the functions that allow you to add items to your shopping basket, set up a new account or access an existing account, will not be available). Alternatively, you can adjust your browser to tell you when a website tries to put a cookie on your computer. How you adjust your browser to stop it accepting cookies or to notify you of them will depend on the type of Internet browser programme your computer uses. Information about how to control or stop the use of cookies can be found at www.aboutcookies.org. Playmobil UK Ltd is not responsible for the content of external websites. This link will open a new window.)
    3. How we protect your information
      1. The Internet is not a secure medium. However, we have put in place various security technologies as set out in our Security Statement.
      2. (Unless we state otherwise (See Clause 1 of Conditions of Use we keep your information confidential. Our internal procedures cover the storage, access and disclose of your information.)
    4. Updating your details
      1. If any of the information that you have provided to us changes, for example, if you change your e-mail address, name or payment details, or if you wish to cancel your registration, please let us know the correct details by sending an e-mail to service_uk@playmobil.de, (or by sending a letter to Playmobil UK Ltd., Customer Service Department, 6 Argent Court, Southfields Business Park, Basildon, ESSEX, SS15 6 TH)..
    5. Your consent
      1. By submitting your information you consent to the use of that information as set out in this policy. If we change our privacy policy we will post the changes on this page and may place notices on other pages of the website, so that you may be aware of the information we collect and how we use it at all times. We will also contact you by (post, e-mail or telephone) should we make any changes so that you may consent to our use of your information in that way. (Continued use of the service will signify that you agree to any such changes.
      2. Owing to the global nature of the internet infrastructure, the information you provide may be transferred in transit to or through countries outside the European Economic Area that do not have similar protections in place regarding your data and its use as set out in this policy. However, we have taken the steps outlined above to try to improve the security of your information. By submitting your information you consent to these transfers.
    6. How to contact Playmobil UK Ltd
      1. We welcome your views about our website and our privacy policy. If you would like to contact us with any queries or comments, please send an e-mail to service_uk@playmobil.de

  • Internet-guidelines

    Internet Guidelines

    For Non-Commercial Web Sites

    We at geobra Brandstätter Stiftung & Co. KG, the manufacturer of the PLAYMOBIL® family of products, are excited and honoured that many fans and enthusiasts around the world want to share with others information, ideas and their own experiences with respect to the PLAYMOBIL® family of products. As the Internet has developed into an international showcase where anyone can open up his or her computer to the world in the form of a personal web page, we have developed the following guidelines to ensure that any and all uses by fans and enthusiasts of the trademarks and copyrights associated with our products protects and respects our trademarks and copyrights, as well as our other fans and enthusiasts, who are children of all ages.
    It is difficult to set up precise guidelines for our fans and enthusiasts around the world. As a beginning, however, we have established the following basic principles:

    1. The trust that consumers have in PLAYMOBIL® products and their quality cannot be harmed or compromised by any use of PLAYMOBIL® trademarks or copyrighted materials.
    2. Children will not be exposed to harmful or offensive content on a web site.
    3. The web site will not depict any violence that is inappropriate for children under 5.
    4. The web site will not discriminate or appear to discriminate against any person because of age, race, sex or religion.

    On this basis, we have established the following guidelines and requirements for non-commercial web sites that use any of our trademarks or copyrighted materials.

    Trademarks

    A trademark is a word, image or slogan used to identify the products or services coming from a company. There are several trademarks which are used to identify our products and services, including but not limited to PLAYMOBIL®, PLAYMOBIL® 1.2.3, PLAYMOBIL® RC TRAIN and PLAYMOBIL® FUNPARK. We have taken steps to register these trademarks in countries around the world to ensure that the use of these trademarks identifies authentic PLAYMOBIL® products made in accordance with our standards of quality. We will allow fans and enthusiasts to use certain of the PLAYMOBIL® trademarks on web sites, only for non-commercial purposes. This means that no PLAYMOBIL® products or services are to be offered for sale, lease or rent on those web sites, and those web sites may not contain or offer links to any other web sites where PLAYMOBIL® products or services are offered for sale, lease or rent, other than web sites operated by geobra Brandstätter Stiftung & Co. KG or its affiliates (such as www.playmobil.co.uk or www.playmobil.com).

    No use is to be made of the stylised PLAYMOBIL® trademark, which is the logo form appearing at the beginning of this document, nor of any head from a PLAYMOBIL® figure separate from the rest of the product.

    The word PLAYMOBIL® may be used, provided that the "®" symbol or "(R)" appears next to the word. The word PLAYMOBIL® should not be used as a noun, such as "Here is the PLAYMOBIL®," but rather should appear as an adjective, such as "Here is the PLAYMOBIL® figure." The appearance of the PLAYMOBIL® trademarks must be consistent with the other text in typeface and size. We prefer that the PLAYMOBIL® trademark appear in all capitals, but do not require you to do so.

    Any use of the PLAYMOBIL® trademarks must be clearly identified as referring to authentic PLAYMOBIL® products, and must not indicate or imply that the web site is sponsored, authorised or otherwise approved by geobra Brandstätter or its affiliated companies. Use of PLAYMOBIL® trademarks in a large size at the top of a web page would give such an improper impression and we must forbid you from doing so.

    Copyrighted Materials

    A copyright is the right to control the copying of a creative original work, including the creation of derivative works, or works which are based on an original work. All of our products, packaging, instruction sheets and promotional materials are protected by copyright laws around the world. Copying, scanning, distributing and displaying these materials in print or on a web site would infringe our rights. However, for non-commercial purposes and in a limited manner, we will grant permission, upon request, for scanning and copying our copyrighted materials for display on a web site. To request such permission, please complete the form available at www.playmobil.online/copyright_approval, and send it to us by fax to +49-911-9666-120.

    Reproduction of catalogues or of instruction sheets is prohibited.

    Any use of PLAYMOBIL® copyrighted materials must be clearly identified as referring to authentic PLAYMOBIL® products, and must not indicate or imply that the web site is sponsored, authorised or otherwise approved by geobra Brandstätter or its affiliated companies.

    Internet Domain Names

    Internet domain names, specifically the portion which usually appears between "www." and the top level domain, such as ".com", ".net", ".org" or ".co.uk have rapidly become a way for people to find information on the Internet about companies or products. Please refrain from registering and/or using the PLAYMOBIL® trademarks as part of an Internet domain name. Such a use creates the impression that the web site is associated with or affiliated with our company or an actual PLAYMOBIL® web site, such as www.playmobil.co.uk or www.playmobil.com. We prohibit the use of any of our trademarks or copyrighted materials on any web site with a domain name that includes "playmobil" or any of our trademarks. If anyone registers such a domain name, we reserve the right to take appropriate steps to compel transfer of that domain name to geobra Brandstätter Stiftung & Co. KG.

    Disclaimers

    Any web site using any PLAYMOBIL® trademarks or PLAYMOBIL® copyrighted materials, must provide a disclaimer, or written statement which clearly states that the web site is not sponsored, authorised or otherwise approved by geobra Brandstätter Stiftung & Co. KG or its affiliated companies, and that neither geobra Brandstätter Stiftung & Co. KG nor its affiliated companies is responsible for any content appearing on such a web site. The disclaimer should appear on the first page of the web site and should also be available by a link on other pages.

    A sample disclaimer you could use is:
    This web site is not owned, operated, sponsored or authorised by geobra Brandstätter Stiftung & Co. KG. geobra Brandstätter Stiftung & Co. KG does not endorse, and is not responsible for, this web site or any information or links contained herein; makes no express or implied warranties with regard to any information or links on this web site or any other linked web sites; and is not bound by any statements made on this web site, or by those who own or operate this web site. The trademarks PLAYMOBIL®, PLAYMOBIL® 1.2.3, PLAYMOBIL® RC TRAIN and PLAYMOBIL® FUNPARK and the copyrighted images of PLAYMOBIL® products are the sole and exclusive property of geobra Brandstätter Stiftung & Co. KG, which reserves all rights therein.

    Even if you abide by all of these guidelines (as we hope you do), we cannot be responsible for your web site, or be bound by any statements made on your web site.

    PLAYMOBIL® News and Information

    From time to time, we will distribute news or information about new PLAYMOBIL® products, events or services. This information may be posted on our web site or may appear in printed publications. We plan the distribution of this news and information carefully, and cannot allow rumours or non-public information to be distributed by people "trying to spread the word out." Please respect our plans and our right to keep information private until we are ready to tell the world.

    A Final Note

    We thank you for your anticipated cooperation in abiding by these guidelines. At the same time, however, we reserve the right to withdraw permission to use our trademarks and copyrighted materials on any web site that violates these guidelines. The Internet provides a great new opportunity for instantaneous worldwide communication that allows everyone's voice to be heard. Because the Internet is an evolving mode of international communication, we may find it necessary to modify these guidelines from time to time. While you may think that the guidelines restrict your ability to post whatever you want on a web site, please remember that we are trying to make sure that every child's experience with our PLAYMOBIL® products is a pleasant one.

    geobra Brandstätter Stiftung & Co. KG


  • Conditions of Use

    TERMS AND CONDITIONS

    This website is operated by Playmobil (UK) Ltd, a company incorporated in England & Wales with company number 01493033 and whose registered office is at, 6 Argent Court Sylvan Way Southfields Business Park, Basildon, Essex SS15 6TH (referred to as “Playmobil”, “us” or “we”). Access to and use of our website and the sale and purchase of products from our website are governed by the Conditions of Use and the Terms and Conditions of Sale (together “Terms & Conditions”) set out below. By using our website and placing orders for the purchase of our goods via our website, you are agreeing to accept these Terms & Conditions. If you do not accept these Terms & Conditions then do not use our website or place orders with us.

    1. Conditions of Use
      1. Information
        1. Any communication or material (other than information you provide to us when registering with us) which is sent to us by e-mail or otherwise will be treated by us as non-confidential, and may be used in such manner as we think fit. This includes, but is not limited to, disclosure, use, publication, and broadcast and we may authorise third parties to do the same. Such information shall be and will remain our property, and we shall be free to use any ideas, know-how or techniques included in any such communication for any purpose whatsoever, including, but not limited to, developing, manufacturing and marketing items incorporating such information without any form of compensation being due to the provider of such information.
        2. You agree that all material you submit to us is original to you, and not copied in whole or in part from any third party.
        3. We do not warrant or guarantee in any way that any communication, which is not made on a transactional basis, and therefore not subject to the SSL encryption process (see details of our Security Statement), is secure.
        4. We therefore strongly advise that no personal information, such as, an e-mail or postal address, or any credit or debit card information is contained in a non-encrypted communication. We do not accept any liability for any loss, howsoever caused, by entering data, personal or otherwise, on a non-encrypted communication. Children under the age of 16 should not enter their own personal details, but should instead give details of their parent or guardian.
      2. Copyright and Trade marks
        1. Any and all material on this website which includes, but is not restricted to, all images, text layouts, illustrations, graphics, underlying source codes and text ("the Content") is protected by copyright and other intellectual property rights and is owned by Geobra Brandstätter Stiftung & Co. KG of Zirndorf, Germany and used by us under licence. Unless you have the express written consent of Geobra Brandstätter Stiftung & Co. KG the Content may not be, without limitation, copied, reproduced, distributed, modified, or republished. You may however download the Content for non-commercial, personal home use, provided you keep intact all copyright, trademark and other intellectual property notices. We do not warrant or guarantee that the use by you of any of the Content will not infringe the rights of third parties, which are not owned, controlled by or affiliated with Geobra Brandstätter Stiftung & Co. KG.
        2. Any trade mark, including PLAYMOBIL, PLAYMOBIL FunPark, RC Train and 1.2.3, and logos displayed on this site are owned by Geobra Brandstätter Stiftung & Co. KG of Zirndorf, Germany and used by us under licence. You are not permitted, save with the prior written consent of Geobra Brandstätter Stiftung & Co. KG, to use any trade mark or logo so displayed and nothing contained on this site should be or can be considered to be a granting of a licence or a right to use the trademarks or logos in any manner.
      3. Content of Site
        1. The products and the prices displayed on this website are invitations to treat and in no way constitute an offer.
        2. We provide this website to you on an ‘as-is’ basis and while we use all reasonable efforts to ensure that the information contained on the site is up-to-date and accurate, we give no guarantees or warranties as to the accuracy of the information and, to the fullest extent permissible by law, exclude all liability or responsibility for any errors contained on the site.
        3. We, our employees and agents shall not be liable for any loss or damage arising out of or in connection with the use of this website. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property (such as your computer equipment) and claims of third parties.
        4. The exclusions and limitations in clauses 1.3.2 and 1.3.3 are in no way intended to limit any rights you may have as a consumer under any consumer protection laws or other statutory rights which may not be excluded and in no way do they exclude or limit our liability to you for death or personal injury resulting from our negligence or that of our employees or agents.
        5. We aim to ensure that the prices as indicated on the site are correct at all times however prices may not be correct at the time you place an order. We reserve the right to change prices, descriptions or products without notice.
        6. We may at any time, without notice, alter these Terms & Conditions and such changes will take effect when posted on the website (see date up above). It is your responsibility to read the Terms & Conditions each time you use this website and your continued use of the website shall show your acceptance to be bound by the Terms & Conditions as revised from time to time.
      4. Links to other websites

        Links within our website may contain hyperlinks to other websites not operated or controlled by us. These are provided merely for your convenience and we are in no way responsible for the content or material on these websites. Should you choose to visit any of these websites using the hyperlinks, you do so entirely at your own risk. The fact that the hyperlink is contained in this website is no indication that we approve, endorse or recommend those websites nor does it imply that we have any association with their operators.

      5. Targeted Customers

        This website is directed at United Kingdom residents only and is not intended for use by traders. If you wish to have a trade account please contact pmuk@playmobil.de. If you are not a resident of the United Kingdom DO NOT USE THIS WEBSITE. If you register with us and list your place of residence and delivery address in our registration form as being in the United Kingdom then you are representing to us that you are a resident of the United Kingdom and we will rely on this representation prior to accepting your offer to purchase any of our goods advertised for sale on this website.

      6. Privacy

        We are committed to protecting your privacy and we comply with the Data Protection Laws applicable to the UK. For further details please read our Privacy Statement.

    2. Terms and conditions of sale
      1. The contract between us
        1. We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once payment has been received by us, we will confirm that your order has been accepted by sending an email to you at the email address you provided when registering.
        2. For the avoidance of doubt, receipt of an order via our website does not constitute acceptance of an order.
      2. Price
        1. The prices payable for goods that you order are as set out on our website and include V.A.T.
        2. You may be required to pay extra for delivery and it might not be possible for us to deliver to some locations. Click here to view our delivery charges.
      3. Right for you to cancel your contract
        1. [Subject to clause 2.3.2], you may cancel your contract with us for the goods you order at any time up to the end of the seventh working day from the date you receive the ordered goods. You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.
        2. You cannot cancel your contract if the goods you have ordered are newspapers or magazines or if you have taken any audio or video recording or computer software out of the sealed package in which it was delivered to you.
        3. To cancel your contract you must notify us in writing either by post or by email service_uk@playmobil.de
        4. If you have received the goods before you cancel your contract then [unless, under clause 2.3.2, you do not have a right to cancel] you must send the goods back to us at our address detailed in clause 2.3.7 below at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our address detailed in clause 2.3.7 below at your own cost and risk as soon as possible.
        5. Once you have notified us that you are cancelling your contract, any sum debited to us from your credit/debit card will be re-credited to your account as soon as possible and in any event within 30 days of your order PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.
        6. As well as your right to cancel your contract with us as set out in clauses 2.3.1 to 2.3.5, should you wish to return any goods, then you may do so at any time within seven working days of the purchase date PROVIDED they are returned to us in the same condition (including the original packaging) as they were when sold. If you do not have proof of purchase then, providing the goods are in the same condition (including the original packaging) as when sold we may, at our sole discretion, exchange the goods for other goods to the same value, or issue you a credit note.
        7. All goods being returned under this clause 2.3 should be returned to the following address:
          Playmobil UK Ltd
          Customer Service Department
          6 Argent Court
          Southfields Business Park
          Basildon
          ESSEX
          SS15 6TH
      4. Cancellation by us
        1. We reserve the right to cancel the contract with you if:
          1. we have insufficient stock to deliver the goods you have ordered;
          2. we do not deliver to your area; or
          3. one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
        2. If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit/debit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.
      5. Items out of stock
        1. If an item you order is currently out of stock we will only deliver those items of your order currently in stock. Out of stock item(s) will not be delivered when they become available. OUT OF STOCK ITEMS MUST BE RE-ORDERED.
        2. You will only be charged for the items we deliver to you.
      6. Delivery of goods to you
        1. We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order.
        2. Delivery will normally be made within 5 working days after your order is accepted and in any event within 30 days of your order being accepted.
        3. You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
      7. Faulty Items
        1. If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 10 working days of the delivery of the goods in question.
        2. If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 40 days of the date on which you ordered the goods.
        3. If you notify a problem to us under this clause, our only obligation will be, at your option:
          1. to make good any shortage or non-delivery;
          2. to replace or repair any goods that are damaged or defective; or
          3. to refund to you the amount paid by you for the goods in question in whatever way we choose.
        4. Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to, at your request, refund to you the amount paid by you for the goods in question under clause 2.7.3(c) above.
        5. Notwithstanding the foregoing, nothing in these Terms and Conditions of Sale is intended to limit any rights you might have as a consumer under applicable consumer protection laws or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
      8. Notices

        Unless otherwise expressly stated in these Terms & Conditions, all notices from you to us must be in writing and sent to our contact address at 6 Argent Court, Southfields Business Park, Basildon, Essex, SS15 6TH or e-mailed to us at service_uk@playmobil.de All notices from us to you will be displayed on our website from time to time.

      9. Events beyond our control

        We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

      10. Invalidity

        If any part of these Terms and Conditions of Sale is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

      11. Privacy

        You acknowledge and agree to be bound by the terms of our Privacy Statement.

      12. Third party rights

        Except for our affiliates, directors, employees or agents, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.

      13. Governing law

        The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.

      14. Entire agreement

        These Terms and Conditions of Sale, together with our current website prices, contact details, delivery details, legal information and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these Terms and Conditions of Sale or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.

      15. Platform for extrajudicial online dispute resolutions

        According to EU regulation Nr. 524/2013 the European Commission has established an interactive website for the extrajudicial settlement of online legal transactions. You can reach the OS platform of the European Commission here: http://ec.europa.eu/consumers/odr/

    3. Online Gift Certificates
      1. Redeeming a gift certificate online
        1. Gift certificates for PLAYMOBIL® Online Shops can be redeemed any time. There is no expiration date. Any unused certificate balance will be added to your account to be used as a future credit.
        2. Gift certificates can only be redeemed in a PLAYMOBIL® Online Shop for products that are available in the country of that webshop. The gift certificate can only be redeemed online in the same country in which it was bought. Online gift certificates are not valid in local PLAYMOBIL® stores or retailers.
        3. Gift certificates can only be paid for using secure payment methods (credit/debit cards and PayPal) via the online shopping cart.
        4. If the cost of your order exceeds the value on your gift certificate, you can pay the difference via a secure payment method during the checkout process.
        5. You may use any number of gift certificates in your order. One Gift Certificate can be redeemed in several steps.
        6. Gift certificates can be transferred to other people.
        7. Gift certificates are sent by email to the customer within 24 hours and can be viewed and printed under "My Account". You can check your certificate balance on the Gift Certificates page within the Online Shop by typing your certificate code into the appropriate field.
        8. Gift certificates are tax-free. When redeeming the certificate, applicable taxes will be added to the purchased products.
      2. General
        1. When redeeming PLAYMOBIL® gift certificates online, both the Legal Information and Terms and Conditions apply as stated on the relevant PLAYMOBIL® website.
        2. When ordering an online gift certificate, the order form has to be filled in completely with all payment information. Information cannot be altered after the order is completed.
        3. Ordered gift certificates can only be cancelled when the certificates have not yet been redeemed.
        4. Information about the redemption status of the gift certificate can be obtained from PLAYMOBIL® customer services. Furthermore, the customer can find all important information under "My Account".
      3. Limitations
        1. Gift certificates cannot be used to buy additional gift certificates. Gift certificates cannot be redeemed anywhere other than the authorised PLAYMOBIL® country websites.
        2. Gift certificates and equivalent credit balances cannot be paid out in cash, refilled, used to clear any outstanding debts, or transferred to another PLAYMOBIL® customer account.
        3. Gift certificates can only be bought for a value between £5.00 and £50.00 (whole values only).
      4. Liability and risk of loss

        Geobra Brandstätter Stiftung & Co. KG / PLAYMOBIL® cannot be held liable for any typing errors in the email address of the gift certificate recipient. Furthermore, geobra Brandstätter Stiftung & Co. KG / PLAYMOBIL® is not liable for loss, theft, abuse or the delayed transmission (e.g. due to technical difficulties) of gift certificates.

      5. Fraud

        In the case of fraud, attempted deception, or suspected other illegal activities related to the purchase or redemption of PLAYMOBIL® gift certificates, geobra Brandstätter Stiftung & Co. KG / PLAYMOBIL® is entitled to close the respective customer accounts and/or to ask for alternative payment methods. Access to or disbursement of the gift certificates concerned cannot be legally claimed.


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